Testimonials and Feedback

MHFA Training delivered by Middlesbrough and Stockton Mind on behalf of the NE Mind Partnership have trained over 1800 individuals with outstanding feedback and results.

Mental Health First Aid In Action

Mental Health First Aiders were asked for there stories on how MHFA has helped them. These are just a small selection;

I use MHFA daily, for example I had a tenant suffering a psychotic episode which I felt confident to deal with

I have used MHFA when a young Mum came into the centre and told me she felt like ending it all

I use it on a daily basis with clients and colleagues and feel I have made a real difference

I have a work colleague who suffers from epilepsy and associated depression and anxiety. I used ALGEE and offered advice and guidance over the phone.

Taster Sessions- For those thinking about attending the two day course

‘As a result of the taster session I have learnt that everyone faces mental health problems in their lives’ Daria Allison, Acumen Development Trust

‘Through the taster session I have a greater insight into the training offered and have a clarification of specific areas of mental health’ Joanne Turns, University of Sunderland

'The taster session was interesting and has inspired me to want to do the full two day course’ Barbara Scullion, University of Sunderland

The Full Two Day Course- Most Recent Feedback

'I will use the training everyday with each offender' Faye Downing, Offender Manager, Teesside Probation Service 

'Whilst I was a little apprehensive about the training which deals with potentially distressing subjects, I found the course presented some serious information with a lightness of touch which left me much better informed, far more confident about offering help and with a commitment to challenge the negative image and perceptions about those whom mental ill health affects'. Janice Whyte, Director, Continuum Community Support and Cohesion CIC, Sunderland

'I would consider the two days one of the best training courses I have been on' Gail Blackwood, Criminal Intervention Team

'It was probably the most useful and thought provoking course I have ever attended' Jill Smith, WTD and Employment Manager

'I really enjoyed the course and it has given me a better insight and empathy for people with mental health issues' Maureen Lowery, South-Tyneside TEN

'I feel better equipped to deal with crisis situations confidently' Clare Gent, Coquet Trust

'Having an insight into mental health problems will assist me in helping clients with money problems who have mental health issues' Janet Meikle, Money Advisor, Middlesbrough Council

'I will be able to apply MHFA in my role as a Human Resource advisor and in my personal life' Nancy Trenerry, Crossroads- Caring for Carers

'I now feel more comfortable and confident dealing with a service user who is depressed or suicidal' Lyndsey Morrell, Care Management Assistant, Middlesbrough Council

'I will apply MHFA training to my job as an Attendance Manager. The course has enabled me to deal with mental health issues in a way which I wasn't confident before the training' Linda Peacock, Attendance Manager, Barclaycard, Stockton

'The course will enable me to recognise triggers and warning signs of those with mental health issues on my team and enable me to confidently address potential issues' Deborah Hayward, Team Leader, Barclaycard, Stockton

'It went beyond my expectations....giving me a lot more information than I was expecting' Volunteer, My Sisters Place

Customer Feedback Survey Results

Recently we conducted a survey* to see the impact that Mental Health First Aid Training has had on
attendees and those around them

• 41% used the training at least weekly, 77% at least monthly
• 74.6% were more aware of there own Mental Health and well-being
• 61.2% had helped between 1-5 people with their mental health since completing the course
• 73.6% felt more confident to help a person who is in distress

Mental Health First Aid training has had a significant and real impact on the mental health of those
trained, and the people they interact with.

Those trained in and practising Mental Health First Aid are making a valuable contribution to
improving mental health in their workplace and community.

You can view results of the full survey here:

Sue_Clarke feedback survey results

*Participants of MHFA were asked to complete an online Survey in December 2009 - results are based on all 206 respondents

Funded by the Big Lottery Fund and as Part of the New Leaf New Life Portfolio